Your wellbeing is our priority. Play smart, play safe, play responsibly.
At 1poker, we believe gaming should be entertainment, not a problem. We are committed to promoting responsible gaming practices and providing our players with the tools, resources, and support needed to maintain healthy gaming habits. While the vast majority of our players enjoy gaming responsibly as a recreational activity, we recognize that for some individuals, gambling can become problematic. This page outlines our commitment to player protection and the comprehensive responsible gaming tools available to all 1poker players.
1poker services are available exclusively to individuals aged 21 years and older. We implement rigorous age verification procedures and will immediately close any account found to belong to an underage individual. Providing gaming services to minors is illegal and violates our core values of responsible operation.
Player protection is embedded in everything we do at 1poker
1poker operates under a philosophy that prioritizes player wellbeing above profit. We have implemented comprehensive player protection measures across our platform, including mandatory age verification, deposit and loss limits, session time controls, reality checks, self-exclusion options, and access to professional support resources. Our customer support team receives ongoing training in recognizing problem gambling behaviors and providing appropriate guidance to players who may need help.
We partner with internationally recognized responsible gaming organizations and adhere to best practices established by gaming regulators worldwide. Our platform is designed with player protection in mind, from the account registration process through every gaming session. We regularly review and enhance our responsible gaming tools based on player feedback, emerging research, and industry developments.
Take control of your gaming with our comprehensive protection features
Set maximum deposit amounts for daily, weekly, or monthly periods. Once a limit is reached, you will not be able to deposit additional funds until the period resets. Deposit limits can be decreased immediately or increased after a 24-hour cooling-off period to prevent impulsive decisions.
Define maximum loss thresholds per day, week, or month. Your loss limit tracks net losses (deposits minus withdrawals) over the selected period. When you reach your loss limit, you will be unable to place further bets until the period resets, protecting you from chasing losses.
Control how long you play in a single session by setting a maximum time limit. You will receive notifications as you approach your limit, and once reached, you will be automatically logged out. This tool helps prevent excessive continuous play and encourages regular breaks.
Receive periodic on-screen reminders displaying how long you have been playing and your net win or loss for the current session. Reality checks help you maintain awareness of time and money spent, enabling informed decisions about whether to continue playing or take a break.
Take a break from gaming for a specified period ranging from 24 hours to 6 weeks. During a time-out, you will not be able to access your account, deposit funds, or place bets. Your account balance remains intact and you can resume playing once the time-out period expires.
Self-exclude from 1poker for a minimum of 6 months, 1 year, 5 years, or permanently. Self-exclusion is a serious commitment that immediately closes your account and prevents you from creating new accounts. During self-exclusion, all marketing communications will cease and account reactivation is not permitted until the exclusion period ends.
All responsible gaming tools are easily accessible through your 1poker account settings. Navigate to Account Settings, then select Responsible Gaming to view and configure your limits and controls. Changes to deposit limits, loss limits, and session time limits take effect immediately when decreasing limits or after a 24-hour period when increasing limits. Self-exclusion and time-out requests are processed immediately.
If you need assistance configuring any responsible gaming tool or have questions about how these features work, our customer support team is available 24/7 via live chat, WhatsApp, Telegram, or email. Our support staff are trained to assist with responsible gaming concerns and can guide you through the process of setting appropriate limits or taking a break from gaming.
Problem gambling can affect anyone. If you recognize any of the following behaviors in yourself or someone you know, it may be time to seek help:
Problem gambling rarely develops overnight. It typically progresses through stages, and early intervention is crucial. Some early warning signs include gradually increasing the time or money spent on gambling, becoming preoccupied with gambling even when not playing, feeling the need to gamble with increasing amounts to achieve excitement, and becoming defensive when others express concern about your gambling habits.
If you notice these patterns emerging, it is important to act proactively. Consider implementing deposit limits, taking a time-out from gaming, or speaking with our customer support team about appropriate steps. Remember that seeking help early is a sign of strength, not weakness. Problem gambling is recognized as a behavioral health issue, and effective treatment and support are available.
If you are struggling with gambling-related issues or concerned about your gaming habits, help is available. 1poker provides multiple channels for support and can connect you with professional resources specializing in problem gambling treatment and counseling.
Contact our trained support team anytime via live chat, WhatsApp, or Telegram for guidance on responsible gaming tools and resources
Reach our responsible gaming team at [email protected] for confidential assistance with account controls or support referrals
Request immediate self-exclusion by contacting support. Your request will be processed within 24 hours and you will receive confirmation
While 1poker is committed to supporting our players, professional counseling services provide specialized expertise in addressing problem gambling. We encourage players experiencing difficulties to reach out to established support organizations:
These organizations maintain strict confidentiality and understand the challenges of problem gambling. Reaching out for help is a courageous first step toward recovery. Many individuals who seek support are able to regain control and develop healthier relationships with gaming or abstain entirely if that is their goal.
Whether you are a casual player or frequent visitor to 1poker, the following practices can help ensure your gaming remains enjoyable and within healthy boundaries:
If you are concerned about a friend or family member's gambling behavior, approach the conversation with compassion and without judgment. Express your concerns calmly, focusing on specific behaviors you have observed rather than making accusations. Offer to help them access resources and support, and encourage them to use 1poker's responsible gaming tools or speak with our support team.
Problem gambling affects not only the individual but also their loved ones. Family support groups and counseling services are available through many of the organizations listed above. Taking care of your own wellbeing while supporting someone with gambling issues is important. Professional guidance can help you navigate this challenging situation effectively.
1poker strictly prohibits gaming by individuals under 21 years of age. We implement robust age verification procedures during account registration and may request additional verification documents at any time. Parents and guardians are encouraged to use parental control software and internet filtering tools to prevent minors from accessing online gambling sites.
If you discover that a minor has accessed 1poker services, please contact us immediately. Any accounts found to belong to underage individuals will be closed immediately, and appropriate actions will be taken in accordance with our legal and ethical obligations. Protecting minors from gambling is a shared responsibility that requires vigilance from operators, parents, and the broader community.
Visit our FAQ page for answers to common questions or explore our Terms and Conditions for detailed policies